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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Roxana Morales

October 10, 2026

5 out of 5 rating by Roxana Morales
"I recommend State Farm for anyone searching for car insurance. I was looking for cars a few months and not only I got the best quote from them. The response for my quote request was almost instant by Tommy. I am extremely grateful and happy for everything he did for me. I cxl my other car insurance and I will keep State Farm from now on thanks to him"
We responded:
"Thank you so much, Roxana! We're thrilled that Tommy was able to respond so quickly and help you find a great rate on your car insurance. We know switching insurance companies is a big decision, and we're grateful you chose State Farm! Tommy takes pride in making the quoting process easy and helping customers find affordable auto insurance coverage that fits their needs. Your recommendation means so much to our entire San Antonio State Farm team. We're excited to welcome you to our agency and look forward to taking great care of you for years to come!"
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Linda Chagoya

October 9, 2026

5 out of 5 rating by Linda Chagoya
"The receptionist was so helpful. I was updating the app. I couldn't do it without her. She was so helpful. She sounded young but was very knowledgeable. Thank you"
We responded:
"Thank you, Linda, for sharing your experience! We're so glad our receptionist was able to walk you through updating your State Farm app and make the process easier. Technology can be frustrating sometimes, and having someone patient and knowledgeable to help makes all the difference. We appreciate you recognizing her efforts! Our San Antonio State Farm team is always happy to assist with auto insurance, claims questions, or anything else related to your coverage. Thank you for trusting our agency, and please don't hesitate to call whenever you need a hand!"
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Gabbi Rios

October 8, 2026

5 out of 5 rating by Gabbi Rios
"Mr. John K is unmatched. He is so incredibly informative and helpful. He takes his time and goes above and beyond to explain insurance policies. I couldn’t recommend him enough!"
We responded:
" Thanks for the fantastic feedback, Gabbi! Our goal is to make sure you understand your insurance needs properly so you can make the best decisions for your situation. Glad to hear we were able to help. "
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Cleo Jones

October 6, 2026

5 out of 5 rating by Cleo Jones
"Billie, was curtious, helpful and answered my questions."
We responded:
"That's great to hear, Cleo! Thanks for trusting our State Farm team with your insurance and financial needs."
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Marianne Lewis

October 6, 2026

5 out of 5 rating by Marianne Lewis
"I had a great experience working with Peter today. I am interested in additional life insurance, but with my advancing age, I know that the monthly cost could be much higher than I want to carry. He offered several reasonable solutions. He and his account manager Sharon are both professional, personable or attentive to their clients' well-being. I highly recommend this State Farm Agency."
We responded:
"Thank you for the wonderful feedback, Marianne! I'm so pleased to hear that our conversation was helpful. Please call us anytime. We're here to look after you."
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Mehri Rashvandaveh

October 6, 2026

5 out of 5 rating by Mehri Rashvandaveh
"Very helpful ,kind and informative ."
We responded:
"Thank you for your kind review! We're glad you had a great experience and received your auto insurance quote quickly. We know your time is valuable, and making insurance simple, convenient, and easy to understand is important to us. We're proud to help our San Antonio community find reliable State Farm insurance coverage with friendly, personalized service. We truly appreciate your trust in our local agency and are always just a call away whenever you need us!"
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Ashley Willis

September 28, 2026

5 out of 5 rating by Ashley Willis
"Thank you, Tommy! Great help."
We responded:
"You're welcome, Ashley! We're here to look after you. Thanks for the kind review."
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margaret briskey

September 22, 2026

5 out of 5 rating by margaret briskey
"Casey was very helpful and polite. So grateful
For her help Today!"
We responded:
"Thank you, Margaret! We’re so glad Cassie provided helpful, polite service and made it easy to get the assistance you needed. Whether it’s auto insurance, questions about coverage, or help with the claims process, our State Farm team is always here to provide responsive customer service. We appreciate your kind words and your trust in our agency!"
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Rani Culp

September 11, 2026

5 out of 5 rating by Rani Culp
"Stellar service and incredibly informative on policies and coverage."
We responded:
"Thank you, Rani, for the wonderful feedback! We’re so glad you received stellar service and found our team informative when discussing your insurance policies and coverage. Helping customers understand their policy options and make confident decisions about their insurance is a priority for our team. We believe great customer service means taking the time to answer questions clearly and making sure you understand your coverage. We truly appreciate your trust in our local State Farm agency and the opportunity to serve you. If you ever have questions about your insurance coverage or need assistance, our team is always here to help!"
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jag731

August 25, 2026

5 out of 5 rating by jag731
"It's sometimes scary to switch insurance companies when you've been with one for many, many years. While they were decent in paying the few claims I submitted, the rising premiums for less coverage was enough to shop around.

I purchased a new vehicle, and got a quote with Peter Story/SF after reading reviews. Amazing service from his staff. They walked me through all my options for both my home and new vehicle.

My vehicle policy recently renewed and to my surprise the premium decreased! How often does that happen?

A nice touch was receiving a birthday card as well. In all my years of insurance coverage, no one had done that.

I am happy I switched, and kudos to the Peter Story's staff for always being available for whatever I need. Thanks!"
We responded:
"Thank you so much for sharing your experience and for trusting Peter Story State Farm with your home and auto insurance! We completely understand that switching insurance companies after many years can feel like a big decision, so we’re especially glad our team made the process comfortable and straightforward. Helping customers compare policy options, understand their insurance coverage, and find affordable rates is exactly what we strive to do. We’re also thrilled to hear your auto premium decreased at renewal and that you enjoyed the birthday card! Those personal touches matter to our team. We truly appreciate your kind words about our customer service and support team. It’s a pleasure serving you here in San Antonio, and we’re always here whenever you need us!
"
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jason

August 24, 2026

1 out of 5 rating by jason
"asked for a simple form for new business I need and this guy and his staff could not get me the form needed. He didn't even know my name after years of policies with him! No problem taking out the monthly payment though....switching asap"
We responded:
"We own our mistakes here. You and Melissa got extremely rude and repeatedly insulted my team. That was when I mistakenly called you James once, and I’m sorry about that.

We provided an industry-standard form based on what you requested and asked what, if any, customizations you needed. We understood that you were confused about what you needed, so my team patiently tried to work through it and get you what you needed.

That changed when the insults toward my team continued. At that point, I invited you to find another insurer.

I stand behind my team and how they handled this situation."
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Walmaro Mendoza

August 20, 2026

5 out of 5 rating by Walmaro Mendoza
"First time being insured with State Farm. Thank you to Thomas Lynch for taking the time to answer all my questions. Very pleased with the help and big discounts."
We responded:
"Thank you for choosing State Farm for your vehicle insurance and for sharing your experience! We’re especially glad Tommy took the time to answer your questions and help you feel confident about your insurance coverage. Finding the right policy options and available discounts can make a big difference, and we’re happy to hear you were pleased with the savings and service you received.
Our team is committed to providing knowledgeable, personalized customer service and making insurance easier to understand, particularly for customers who are new to State Farm. We truly appreciate your trust and look forward to being here whenever you need support with your auto insurance!
"
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Edith Williamson

August 18, 2026

5 out of 5 rating by Edith Williamson
"My representative was extremely knowledgeable and PATIENT with me."
We responded:
"Thank you, Edith, for your wonderful review! We’re so glad to hear that your State Farm representative was knowledgeable, patient, and took the time to make sure your questions were fully answered. Understanding insurance coverage and policy options can sometimes feel overwhelming, so our goal is to provide clear explanations and personalized customer service without ever making you feel rushed. Whether you need help with auto insurance, home insurance, affordable rates, or understanding your coverage, our local State Farm team is here to help. We truly appreciate your trust in our agency and look forward to providing the same attentive support whenever you need us!"
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Zachary Zertuche

August 18, 2026

5 out of 5 rating by Zachary Zertuche
"Quick responses and quote adjustments, high level of service, and available to answer everything from policy details to incident scenarios to help understand coverage differences. Thomas Lynch was our point of contact throughout the process and comes highly recommended."
We responded:
"Thank you, Zachary, for such a thoughtful 5-star review! We’re glad Thomas provided the responsive, high-level customer service you deserve throughout the insurance process. Taking the time to answer questions, adjust quotes, and explain policy details and different coverage scenarios is an important part of helping customers choose the right State Farm insurance coverage and policy options. We’ll be sure to share your recommendation with Thomas. Whether you’re reviewing auto insurance, home insurance, affordable rates, or understanding how coverage may respond to an incident, our local State Farm agency is here to provide knowledgeable support. Thank you for trusting our team with your insurance needs!"
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Linda Debruyn

August 14, 2026

5 out of 5 rating by Linda Debruyn
"Stephanie is amazing!!
Very kind and professional
Thanks Stephanie !"
We responded:
"Stephanie is going to love reading this, Linda!
Thank you for taking the time to recognize her — she works hard to
make every visit to our San Antonio office a good one. We appreciate
you!"
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Tarun Adams

August 7, 2026

5 out of 5 rating by Tarun Adams
"Great attitude and very knowledgeable about products"
We responded:
"Thank you, Tarun, for the wonderful 5-star review! We truly appreciate you recognizing our team’s positive attitude and knowledge of insurance products. We believe great customer service starts with listening, answering questions clearly, and helping customers understand their insurance coverage and policy options. Whether you need auto, home, or other insurance coverage, our team is here to provide knowledgeable support and make the process as straightforward as possible. Your feedback means a lot to us and encourages us to continue providing the responsive, reliable service our customers deserve. Thank you for choosing our agency, Tarun. We’re always happy to help with your insurance needs!"
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Matthew Martinez

July 29, 2026

5 out of 5 rating by Matthew Martinez
"Stephanie was a pleasure to work with! She helped me get down to the monthly price that fit my budget and I truly appreciate that!"
We responded:
"Thank you, Matthew, for sharing your experience! We’re so glad to hear that Stephanie provided helpful customer service and took the time to find an auto insurance option that worked with your budget. Helping customers understand their policy options while finding insurance coverage with affordable rates is an important part of what we do every day. We appreciate your kind words about Stephanie and are happy she made the process easy and positive. Our team is committed to providing reliable support, answering questions, and helping you feel confident about your coverage. Thank you for choosing our agency for your auto insurance needs. We’re always here if you need anything in the future!"
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S Shady

July 28, 2026

5 out of 5 rating by S Shady
"Excellent communication and help in getting my home and auto insurance needs taken care of."
We responded:
"Thank you for the wonderful review! We're delighted to hear that you had a great experience with our team and that we were able to help with your home and auto insurance needs.

Providing clear communication, personalized guidance, and comprehensive insurance coverage is what we strive for every day. Our goal is to help Texas families protect what matters most while making the insurance process simple and stress-free.

Thank you for choosing State Farm. We truly appreciate your trust and look forward to continuing to serve your home and auto insurance needs for years to come!"
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Casey

July 14, 2026

5 out of 5 rating by Casey
"Stephanie was great! She was very thorough and did an awesome job helping us."
We responded:
"Thank you, Casey, for your wonderful review! We’re so glad to hear that Stephanie provided thorough, attentive service while helping with your life insurance needs.

Taking the time to explain coverage options and helping customers choose the right life insurance policy to protect their loved ones is something our team is passionate about. We’re grateful that Stephanie was able to make the process easy and informative for you.

Thank you for trusting State Farm with your life insurance needs. We truly appreciate your recommendation and look forward to being here whenever you need us!"
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Steve Macias

July 9, 2026

5 out of 5 rating by Steve Macias
"John was a great help. He took the time to explain everything to me and help crunch the numbers; to get the best monthly rate."
We responded:
"Thank you, Steve, for the fantastic review! We’re delighted to hear that John took the time to explain your coverage options, answer your questions, and help you find the best monthly rate for your insurance needs.

We believe every customer deserves personalized guidance and clear explanations so they can make confident decisions about their coverage. Helping Texas families find the right protection at a competitive price is what our team is committed to every day.

We truly appreciate your trust in State Farm and look forward to serving you for many years to come. If you ever need assistance with your policy or have questions about your coverage, we're always here to help!"
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I A

June 23, 2026

5 out of 5 rating by I A
"Knowledgeable and good advocate that looks out for his clients."
We responded:
"Thank you for your kind review! We truly appreciate your feedback and are glad to hear you felt supported and well taken care of.

Being knowledgeable, providing trusted guidance, and advocating for our customers’ best interests are values our team works hard to deliver every day. Whether it’s helping with coverage decisions, reviewing policy options, or providing ongoing support, our goal is always to help customers feel confident and protected.

Thank you for choosing State Farm. We appreciate the opportunity to serve you!"
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Dana Tharp

June 1, 2026

5 out of 5 rating by Dana Tharp
"Thank you to the Peter Story team for helping me with updates regarding our homeowners’ policy! I’m super appreciative of the support."
We responded:
"Thank you, Dana, for your kind review! We’re so glad our team was able to assist you with your homeowners insurance policy updates.

Providing responsive support and making policy changes simple and stress-free is a big part of our commitment to our customers. We’re grateful for the opportunity to help protect your home and ensure your coverage continues to meet your needs.

We truly appreciate your trust in our team and your thoughtful feedback. If you ever need assistance with your homeowners insurance, policy questions, or coverage options, we’re always here to help!"
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Douglas Weaver

June 1, 2026

5 out of 5 rating by Douglas Weaver
"Prompt, efficient, friendly service."
We responded:
"Thank you for the 5-star review, Douglas! We appreciate your kind words and are glad to hear you experienced prompt, efficient, and friendly service from our team.

Providing excellent customer service and helping our customers find the right auto insurance coverage is always our goal. We strive to make every interaction simple, informative, and stress-free while delivering reliable protection and support.

Thank you for choosing State Farm. We look forward to continuing to serve your auto insurance needs!"
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Michel Masterson

May 26, 2026

5 out of 5 rating by Michel Masterson
"My guy Tommy at StateFarm made my dsy with such reasonable rates.thanks StateFarm"
We responded:
"Thank you for the awesome review, Michel! We’re thrilled to hear that Tommy was able to make your day by helping you find reasonable auto insurance rates with the coverage you needed.

At State Farm, we’re committed to helping Texas drivers save money while still getting reliable auto insurance protection and great customer service. It’s wonderful to know Tommy provided you with a positive experience.

We truly appreciate your support and look forward to being here whenever you need help with your policy, coverage options, or claims support. Thanks again for choosing us!"
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Helen Soroka

May 22, 2026

5 out of 5 rating by Helen Soroka
"We had amazing experience with this Office. Jason helped us a lot. He gave us very good price for auto and house insurance. He is really professional agent. Jason answered all our questions and saved our money 😉
Highly recommended"
We responded:
"Thank you for the wonderful review, Helen! We’re so happy to hear that Jason provided such a great experience while helping you with your auto insurance and house insurance needs.

Finding the right coverage at a competitive price is important, and we’re glad Jason was able to answer all your questions, provide professional guidance, and help you save money while securing strong protection for your home and vehicles. Delivering personalized customer service and affordable insurance options for Texas families is exactly what we strive for every day.

We truly appreciate your recommendation and your trust in our office. If you ever need assistance with your policies, coverage updates, or claims support, we’re always here to help!"